Frequently Asked Questions
Everything you need to know about your Ora shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I initiate a return or exchange?
You can return or exchange unworn items with original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing your results to our specific brand measurements for the best fit.
What payment methods do you accept?
Ora accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Ora is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.